Returns & Exchanges

At Altec Lansing, we stand by the quality of our audio products and offer a 30-day return policy for items purchased directly from our website. If you are not completely satisfied with your purchase, you may return it in its original packaging for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team or visit our online returns portal with your order number and email address to start the process.

• 2.
  Prepare the Package

  Carefully pack your Altec Lansing device, including all original accessories, cables, and manuals, into the original product packaging.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your box and drop it off at any authorized carrier location for secure transit to our warehouse.

• 4.
  Receive Refund or Exchange

  Once our technicians inspect the returned unit, we will process your refund to the original payment method or ship your replacement within 5-7 business days.